Shipping policy
At HRITVA, we aim to provide a safe, reliable, and convenient delivery experience for every order.
Courier Options
We offer two courier options at checkout:
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DTDC – Reliable courier service with detailed tracking.
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India Post – An economical shipping option available for eligible locations.
The available courier options may vary depending on your delivery location.
Processing & Delivery
Orders are generally processed within 3 working days after the order is confirmed.
Estimated delivery timelines:
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Within Kerala: Up to 5 working days
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Outside Kerala: 3–10 working days
Once your order has been dispatched, tracking details will be shared with you via email or the contact information provided during checkout.
Delivery Responsibility
Customers are requested to monitor their shipment using the tracking information provided and remain available to receive the delivery.
HRITVA is not responsible for delays caused by circumstances outside our control, including courier delays, weather conditions, public holidays, transportation issues, or remote delivery locations.
Address Details
Please make sure your shipping information is complete and accurate before placing your order, including your full name, complete address, phone number, PIN code, and landmark where applicable.
HRITVA cannot be held responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete address details.
Returned Shipments
If an order is returned because of an incorrect address, incomplete information, missed delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply for re-dispatch.
The order will be re-shipped after the applicable shipping charges have been paid.
Order Changes
Once an order has been placed and processing has started, it cannot be modified.
Please carefully review your products, quantity, shipping address, phone number, and other order details before confirming your order.
Shipping Partners
HRITVA works with third-party courier partners to deliver your orders.
Once your order has been handed over to the courier, delivery is handled by the respective shipping partner. HRITVA will provide tracking assistance wherever possible.
DTDC
DTDC is one of our available courier options and provides shipment tracking and delivery support.
India Post
India Post is available as an economical shipping option for eligible locations.
Once an India Post shipment has been dispatched, delivery is handled by India Post. HRITVA can provide the available tracking information but cannot guarantee the delivery timeline.
Delivery Guidelines
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Please verify your complete address and phone number before placing your order.
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Stay available after dispatch, as the courier partner may contact you.
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Please track your shipment using the tracking details provided.
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Orders returned because of incorrect details or unsuccessful delivery may require additional shipping charges for re-dispatch.
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Deliveries to certain locations may take longer depending on the courier network.
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Delays may occasionally occur due to weather, holidays, technical issues, transportation disruptions, or remote locations.
International Orders
International shipping availability may vary depending on the destination.
International orders may be fulfilled through India Post or another shipping partner selected by HRITVA.
International shipments may be subject to additional shipping charges, customs duties, taxes, or other charges depending on the destination country, parcel weight, and applicable regulations.
Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
For international shipping enquiries, please contact us on WhatsApp at +919074038686.
Contact Us
For any questions regarding shipping, delivery, or tracking, please contact us on WhatsApp at +91 90740 38686.
We are happy to assist you and help make your HRITVA shopping experience as smooth as possible