Refund policy

Return & Refund Policy

All purchases made with Hritva are final. We do not offer returns, exchanges, or refunds under normal circumstances.

Every product is carefully inspected and packed before dispatch to ensure it reaches you in good condition. Once a product has been delivered, we are unable to take responsibility for any damage caused by wear and tear, improper care, misuse, or accidental handling after delivery.

In the unlikely event that you receive a damaged or incorrect item, an unboxing video is mandatory for us to review your concern. Without a valid unboxing video, we will not be able to proceed with the claim.

The unboxing video must:

• Clearly show the sealed parcel from all sides before opening (360° view).
• Capture the entire unboxing process in one continuous recording.
• Have no cuts, edits, or interruptions.

Any concern must be reported within 48 hours of receiving your order. Requests raised beyond this timeframe will not be considered.

If your request is approved, the product must be returned in its original condition, unused, and with all original packaging intact. Once the returned item is received and verified, any applicable refund will be processed within three working days.

Please note that we do not accept returns for change of mind, personal preference, dissatisfaction with size or colour, or damages caused by wear and tear, improper care, misuse, or accidental handling after delivery.

Returns or refunds will only be considered if the item received is damaged or different from what was originally ordered, subject to verification and approval by Hritva.